Refund policy

Delivery in South Africa 📦
If you are the kind of person who obsessively tracks the order until it arrives, you can easily track your order via the Parcel App. BUT if you are the kind of person to order a product and forget about it until it arrives, delivery takes between 2-5 workdays and in some cases next day delivery depending on the capacity of the courier.

So cook up some Bobotie, and enjoy until the package shows up! (And if you don’t know how to, we’ll be happy to share recipes.)

P.S You will get a tracking number as soon as your order has been processed, and you will have the option to track it until it arrives (possibly as a surprise) 💌

mesh and bōne will accept returns of unused and unopened products within 7 days from the shipping date. Please email hello@meshandboneskin.co to inform us of your return and remember to include your invoice with it too. 

Delivery Policy
Our website accommodates delivery only to South Africa at this time.
If you are an international customer, please mail us and we will do our best to accommodate your order.
We process orders Monday through Friday in the order that they are received, following credit approval. We strive to have your package ready for delivery on the next business day. Holiday volumes may add 3 business days.

Damaged Goods
If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement.
- Take a photograph of the damaged item and email it to us immediately.

Keep in touch by emailing us hello@meshandboneskin.co with your query.